Sr. IT Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!
 

We're committed to bringing passion and customer focus to the business.

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

THE JOB

– The job description

The Senior IT Support Specialist provides administration, supports, and troubleshoots personal computers, software, printers and associated peripherals in a managed network environment to ensure a reliable computing system for staff.  Provides direct support to a wide variety of end users to resolve specific problems.

THE TEAM

The Enterprise IT team’s primary role is to support Kyriba’s internal users and maintain IT infrastructure. This global team has members in Paris, San Diego, New York, Tokyo, London and Warsaw.

– The activity and tasks

40% Configures, installs, upgrades, moves, troubleshoots, and repairs PCs, laptops, printers, phones, and associated peripherals.  Performs moves, adds, and changes of IT equipment as needed.  Accepts delivery of equipment and supplies and performs necessary inventory and storage tasks to maintain an accurate inventory of our systems. Maintains a pool of loaner laptops and other equipment. Escalates and notifies other IT Support staff as needed to resolve issues.

30% Diagnoses and resolves hardware and software problems for end-users in-person and on the phone. Documents solutions and procedures on the Intranet as needed. Monitors IT infrastructure and applications for service interruptions and security incidents. Assists IT Support colleagues to resolve problems and implement solutions. Record all activities in ITS standard documentation and support systems.

20% Managing delivery of projects according to the plan. Tracking projects and providing regular reports on project status to project team and key stakeholders.

10% Works to upgrade personal skills and knowledge, attends courses and seminars and utilises other approved learning tools.

– The knowledge

Knowledge of various types of computer operating systems including Windows, Linux and Mac.

Knowledge of local area networks, and communications equipment.

Sufficient technical knowledge to undertake problem resolution of equipment hardware and software issues to identify the cause of errors/defects.

Analysis methods and problem solving: use logic and reasoning to identify route cause, strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Knowledge of developing constructive and cooperative working relationships with others.

Knowledge of writing and maintaining technical documentation.

Effective communication.

– Skills

Ticketing system queue management using tools such as Jira, Service Now or Salesforce.

IT assets purchase order management.

IT asset management software using tools like Kace, JamF.

User access provisioning/management using tools like Active Directory, OKTA SSO, Google SSO.

Manage business software like Active Directory, Google Workspace, Kace, JamF, Zoom, Slack or Dropbox.

Ability to prioritise activity, manage the daily support tasks and the projects in an efficient manner.

Ability to follow a defined intervention framework.

Ability to communicate effectively with clients using ticket management templates, and with peers using the instant messaging systems of video conferencing tools such as Slack or Zoom.

Ability to propose innovative solutions.

Update personal knowledge and adapt it to the situation, using the learning tools available like Coursera or Pluralsight.

Excellent oral and written communication skills necessary to maintain professional communications with people inside and outside the environment as necessary.

– The necessary level

Bachelor’s degree in Computer Science, Management Information Systems or IT related discipline or equivalent experience.

8 years of related experience in IT Support.