What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Senior Renewal Specialist to lead internal customer renewal discussions and ensure all renewal work is completed in a timely, accurate, and accretive manner. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Q2 Legal, Sales Operations, Sales Specialists, and others. The Renewals Specialist will be measured based on their ability to demonstrate Q2 value, drive incremental revenue, mitigate economic churn, and optimize multi-year renewals.
RESPONSIBILITIES:
- Manage internal customer renewal process, in partnership with Customer Success, to create a balanced relationship proposal and help Q2 achieve its sales and revenue goals
- Analyze current and past renewals to assess opportunities and provide recommendations for negotiation strategies that maximize contract value while protecting and enhancing the customer relationship.
- Actively engage with the CSM and CEM to identify customer requirements and uncover roadblocks to ensure on-time renewals
- In partnership with the CSM, develop a renewal plan for each customer that summarizes growth opportunities and demonstrates Q2 value
- Collaborate with Customer Success, Marketing, Product, and other Q2 teams to develop a process for measuring and communicating value/ROI during renewals
- Partner with Q2 Legal and Sales Operations for creation of proposal summaries and contracts
- Work in partnership with CSM and Q2 Sales Operations resources to ensure SFDC/CPQ discipline and record-keeping
- Involvement in quarterly enablement and best practice sessions with Customer Success team
EXPERIENCE AND KNOWLEDGE:
- Bachelor's Degree and 8+ years of Business-to-Business or Business-to-Consumer Customer Success management experience or 3+ years of Renewal Specialist experience
- Banking or banking software experience preferred
- Ability to work independently and identify opportunities for process improvement and efficiency
- Excellent communication skills
- Demonstrated negotiation skills and success
- Proven track record of building positive relationships with peers
- Strong Microsoft Office Tools and Salesforce skills
- Position open to both Remote and in-office candidates
- Travel Requirement is approximately 20%
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Q2’s compensation reflects the cost of labor across a variety of U.S. geographic markets, and we pay based upon the applicant’s geographic location as well as job-related knowledge, skills and experience.
This position is an exempt position and the range for this position for New York City, Seattle and the San Francisco Bay Area-based roles is $107,000.00-$139,000.00For New York state (outside New York City), Washington state (outside Seattle), California (outside the San Francisco Bay Area), and Colorado-based roles, the anticipated base salary range for this position is $92,000.00-$128,000.00Your recruiter can share more about the specific salary range for the applicant’s actual geographic location during the hiring process. Salary ranges for Sales positions are expressed as total target compensation (TTC = base + commission). A variable bonus and/or restricted stock unit grant may be provided as part of the compensation package in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Top Skills
What the Team is Saying
What We Do
Want to feel truly valued at work? Check out Q2! Our unique company culture and super-hero employees, are what sets us apart. We know how to get it done and still have fun! Q2 builds the leading mobile banking software platform serving Credit Unions, Banks (large and small), Community Banks and Financial Institutions. Our mission is to build stronger and diverse communities by strengthening their financial institutions. Q2 prioritizes innovation, collaboration and celebrating our employees who make our mission successful. Q2 is a national "Best Place to Work" Award winner 3 years running! Join our "Circle of Awesomeness"! #Q2Peeps
Why Work With Us
Nothing builds trusting, collaborative relationships like a fun atmosphere and a shared sense of purpose. Q2 is known for our collaborative, friendly and mission driven culture. We prioritize career development and employee recognition. We value our customer relationships and our global impact.
Gallery
Q2 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work environment allows us to work, where we work best! Employees can choose when to work from home and when to work in-person. Q2 also has a few specific days a month, where functional groups are in office collaborating together.
