The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in either Munich, Dublin or Berlin.
At Personio, customer success is at the heart of everything we do. As a Customer Support Specialist, you'll be the first line of contact for our customers - answering questions, solving problems, and making sure every interaction adds value. You'll work closely with cross-functional teams and focus on customer happiness.
This is your opportunity to grow with a company that's transforming how businesses manage their people.
Role Responsibilities: What you'll do
- Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
- Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
- Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
- Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
- Improve our internal processes with your ideas and feedback
- Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
- Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
- Add value by identifying opportunities to educate customers on helpful features or add-ons
Role Requirements: What you need to succeed
- A university degree in economics or IT-related economics & Intern experience
- Excellent written and verbal communication skills in English & German
- A genuine customer-first mindset and a passion for helping others
- Curiosity and a strong technical understanding - you're comfortable using software tools and translating complex issues into simple solutions
- Adaptability - you're energized by a fast-changing environment and quick to learn new things
- A collaborative attitude - you enjoy working in teams and sharing knowledge
- A problem-solving approach - you dig into challenges to find solutions that stick
- Experience with customer support platforms (e.g. Zendesk) is a plus
- Motivation to grow in a dynamic, customer-obsessed tech company
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
- Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Top Skills
What the Team is Saying
What We Do
We believe small and medium-sized organizations are the backbone of global economies, and their most valuable asset is the people they employ. But many of their HR teams are held back by complicated, time-consuming processes and admin. We’re changing that with our all-in-one HR solution that transforms the way millions of people experience work every day.
At the core of our people-focused product are the individuals who craft it: We proudly identify as Personios. As we build on our success as Europe’s leading HR platform for SMEs, we are looking for the brightest minds to bring their own innovative ideas to the table. When you join our team of 1800+ across Europe and the US, you’ll have an impact from day one – for our 15,000 customers and the 1.5 million employees we serve.
Why Work With Us
Personio is one of the most valuable tech startups in Europe, but we're just getting started with revolutionizing HR for the 1.7 million small and medium-sized organizations still stuck in the spreadsheet era. Now we need your experience scaling tech companies to take us to the next level.
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Personio Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
