Are you an Instructional Designer with a passion for creating training? Do you have a foundational knowledge and a passion for learning and creating topic and task level lessons? If you are enthusiastic about customer service and driving learner skills in this area, then the Talent Development team is looking for you! We are seeking an Instructional Designer to focus on building lessons, topics, and subtopics, for multiple training programs and initiatives in the Chewy Talent Development space. We are searching for an individual with a solid foundational background in customer-focused training development, as well as the ability to use design skills for Instructor Led Training and e-learning. The training you develop will directly impact the team's ability to deliver results while driving significant improvements to customer satisfaction, all while living Chewy's Operating Principles. You will have an opportunity to collaborate with Chewy learning teams and business partners to drive the topic level design and curriculum with guidance from a Sr. Instructional Designer.
What you'll do:
- Design and develop blended learning content for programs and projects that support the Chewy Corporate Enterprise space
- Develop and evangelize standard methodologies in training and performance improvement processes
- Work closely with Subject Matter Experts (SMEs) to identify key information and use that information to build learning objects
- Write training-related assessments in an electronically delivered medium to meet the objectives as defined by the design documents
- Work with and help maintain core new hire training components
- Project manage curriculum development efforts
What you'll need:
- Bachelor's degree or certification in Performance Technology, Instructional Design, Adult Learning, and/or teaching
- 3+ years of experience in Learning and Development or Instructional Design
- Proven Instructional Design skills, including writing learning objectives in content, building design documents, and authoring content from scratch
- Multimedia Development experience, including eLearning authoring (Articulate Storyline, Articulate Rise, Evolve, Adapt, or Elucidat), animation (Vyond, Adobe Animate, or Adobe After Effects), video (Adobe Premiere or Camtasia), and graphic design (Adobe Photoshop or Adobe Illustrator)
- Learner Experience Design skills including visual design, usability, interactive design, and accessibility
- Strong project management skills across multiple strategic and tactical projects
- Strong interest and dedication to learner satisfaction and delivering world class customer service
- Proven Microsoft Office skills, including Word, PowerPoint, and Excel
- Experience working with style guides and following style standards, ensuring consistency and standards
- Ability to communicate effectively in a team and take on big challenges that may be ambiguous (How you accomplish your work is as important as the results you get in this collaborative team environment.)
- For consideration, please include a link to your portfolio on your resume
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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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