The Role
The Implementation Analyst II supports customers by configuring, troubleshooting, and maintaining SaaS products, while documenting processes and providing technical support.
Summary Generated by Built In
All about Zeta Suite :
Zeta is a Next-Gen Banking Tech company that empowers banks and Fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta Tachyon offers
-Rich digital-first cardholder experiences
-Native embeddable banking support
-Hyper-Personalisation Policy Engine to launch segment-of-one card programs
-Web-based product configurators to launch in days vs. quarters
-Rapid innovation & extensibility via APIs, event streams, and more
-Modern & intuitive web-based back office experiences
-Next-gen regulatory risk & compliance capabilities
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter
The Role :
- Zeta is seeking a highly motivated Implementation Analyst (IA) to join our growing team. The IA will be responsible for providing technical support to our customers and internal teams, ensuring the successful installation, configuration, and operation of our products in the SaaS offering.
Roles & Responsibilities:
- Configure and maintain our products for customers as per the requirements received from the Customer Success/Products/QA/Engineering team.
- Provide technical support to customers via phone, email, and other communication channels.
- Troubleshoot and resolve technical issues working with the engineering team or on individual basis.
- Work closely with internal teams to investigate and resolve complex technical issues
- Identify and escalate product defects and enhancement requests to the appropriate teams
- Create and maintain technical documentation, including knowledge base articles and user guides
- Participate in on-call rotations to provide 24/7 support to customers
Skills:
- Bachelor’s degree in Computer Science, Electronics Engineering, or a related field.
- 2-4 years of experience in technical support or software implementation, preferably in a customer-facing role.
- Strong problem-solving and analytical skills.
- Experience with Linux operating systems and command line interface.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to work flexible hours, including weekends and holidays, as needed.
- Knowledge of scripting languages such as Python, JavaScript, Bash, or Perl is a plus.
- Knowledge on SQL, and Postman is a must.
Life At Zeta
At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.
#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta
Zeta is an equal opportunity employer.
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
Top Skills
Bash
JavaScript
Linux
Perl
Postman
Python
SQL
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The Company
What We Do
Founded in 2015, Zeta is a provider of next-gen credit card processing platform. Zeta’s cloud-native and fully API-enabled stack offers a comprehensive range of capabilities, including processing, issuing, lending, core banking, fraud detection, and loyalty programs. With a strong focus on technology, Zeta has over 1700+ employees and contractors, with more than 70% dedicated to technology roles. Operating across the US, UK, Middle East, and Asia, Zeta has served a global customer base of 35+ clients who have issued over 15 million cards on Zeta's platform to date. Backed by prominent investors such as Softbank Vision Fund 2 and Mastercard, Zeta has raised $280 million, at a valuation of $1.5 billion.
