Client Operations Associate

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Client Operations Associate is primarily assigned to assist the Client Manager in handling the relationship of mid-large strategic clients based on the needs of the client and client management team.  The Client Operations Associate will work in partnership with the Client Management team, internal stakeholders and the client to ensure the highest utilization and satisfaction of the Teladoc Health products is achieved while working to handle requests specific to strategic initiatives.  
 
The position requires an individual who maintains excellent communication, organization, and prioritization skills, along with the ability to mobilize internal resources to maximize the client experience.   

Essential Duties and Responsibilities

• Secure successful resolution and execution of day-to-day client strategic requests and initiatives.

• Collaborate with the Client Management team on RFPs, client renewals, strategy, sales efforts, and retention.

• Coordinate client meetings and business reviews, driving effective discussions.

• Organize client meetings to address operational issues and ensure efficient resolution. 

• Foster strong relationships with key client contacts, serve as a secondary point of contact, and support the Client Management team with strategic initiatives

• Manage client reporting and ensure expectations for open tasks are clearly communicated to all parties.

• Manage incentive file setups, marketing campaigns, client benefit fairs, and references. 

• Work with appropriate internal partners to manage information security requests as well as facilitate eligibility file vendor changes. 

• Capability to recognize and manage the nuances of all market segments

• Other duties as assigned.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 3+ years within a client management capacity.

• Clear and effective oral and written English communication skills 

• Strong critical thinking skills, with excellent analysis and organizational skills 

• Strong ability to perform root cause analysis, critical thinking and resolve conflict 

• Advanced PC proficiency in MS Word, Excel, PowerPoint.

Qualifications Preferred for Position 

• Teladoc, Livongo product and / or healthcare industry knowledge

• ERP Experience (Salesforce, SAP, or similar).

• Associate/Bachelor’s Degree.

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  
Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 
Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  
Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.