Channel Operations Associate

Reposted 13 Days Ago
Hiring Remotely in Cape Town, Western Cape
In-Office or Remote
Mid level
Real Estate
The Role
The Channel Operations Associate manages listings on third-party platforms, ensuring quality and performance, collaborating across teams, and analyzing data for improvements.
Summary Generated by Built In
Description

We’re looking for a Channel Operations Associate to play a crucial role in managing and optimising our presence across third-party booking platforms like Airbnb and . You’ll ensure our listings are top-notch, drive performance improvements, and collaborate with internal teams to deliver a seamless experience for our clients and guests.

As part of the Channels team, you’ll combine your problem-solving and analytical skills with an exceptional eye for detail to manage listing quality, ensure operational excellence, and deliver measurable results.

What You’ll Do

  • Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal.
  • Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail.
  • Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination.
  • Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes.
  • Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency.
  • Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives.
Requirements
  • Experience: 3+ years in operations, listing management, or similar roles within a fast-paced, tech-driven environment.
  • Analytical Skills: Proficiency with tools like Excel or Google Sheets, with the ability to analyse data and extract actionable insights.
  • Detail-Oriented: Extreme attention to detail and a commitment to delivering high-quality work.
  • Problem Solving: A resourceful and proactive approach to identifying and resolving issues.
  • Organisational Skills: Strong time management abilities to handle multiple tasks and projects effectively.
  • Communication: Excellent written and verbal communication skills, with a proven ability to collaborate with diverse teams and stakeholders.
  • Passion: A genuine enthusiasm for delivering exceptional guest experiences and contributing to host success.
Benefits
  • 23 days paid holiday days (plus public holidays)
  • An extra day off for your birthday - because who wants to work on their birthday?
  • Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
  • Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
  • Laptop - for business use

Top Skills

Excel
Google Sheets
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The Company
HQ: London
199 Employees
Year Founded: 2015

What We Do

Hosting. It's what we do. Professionally managed flexible lettings. You open your doors, we open up opportunity.

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