West coast or Central time remote.
Hi, we're Healthee.
We're on a mission to support employees and transform their healthcare experience. Our AI-powered platform is designed to help every employee understand their healthcare benefits, navigate their plans, and optimize their care.
Want to join our mission-driven team? Read on.
Position Overview
Healthee is looking for a Benefits Support Specialist to join our Customer Support team. In this role, you'll be responsible for providing day-to-day support to Healthee users as they navigate both our platform and their healthcare benefits.
Reporting directly to the Senior Manager of Customer Support, you'll have the opportunity to build and scale support processes while ensuring the delivery of world-class service to our users.
Typical working hours are 9 am - 5 pm ET however there may be a requirement to support 12 pm - 8 pm ET based on scheduling and team availability.
Responsibilities
- Deliver personalized, effective, and insightful support through inbound and outbound inquiries via multiple channels, including chat, email, and phone.
- Understand our users' diverse needs and ensure their success with Healthee.
- Act as an ambassador for our users across the Healthee team to ensure the product continues to meet their expectations.
- Collaborate with development teams to identify, reproduce, and escalate bugs through to resolution.
- Leverage tools and resources to help users understand and make the most of their health benefits.
- Resolve and own user issues in a timely, empathetic, and efficient manner.
- Act as an advocate for users, assisting with claims, billing inquiries, and questions related to healthcare providers.
- 2+ years of relevant experience in customer support, ideally in healthcare, health insurance, claims, or care navigation.
- Clinical or benefits-related education (e.g., nursing or health insurance training) is a strong plus.
- Excellent interpersonal skills and ability to multitask across communication channels.
- Working knowledge of medical and insurance terminology in English; Spanish fluency is a strong advantage.
- Positive attitude, empathy, and high energy.
- Comfortable with change and proactive in taking initiative.
- Committed to delivering exceptional customer service.
- Experience in Intercom or a customer service software product is a plus.
Benefits and salary
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Hybrid Work
- Wellness and learning and development programs
- Stock Option Plan
- Salary 65-75K will be determined based on the experience level and Healthee's development track.
Top Skills
What the Team is Saying
What We Do
We’re tackling one of the most impactful ways to improve health in the US: fixing employee health benefits. Health insurance keeps 157 million US employees healthy, yet it’s too complex, confusing, and costly. We envision a world where access to health benefits is no longer a barrier to health, it's an enabler — the way it’s meant to be.
Why Work With Us
We are a blend of global talent driven by our shared mission to make a real impact. We thrive on transparency, inclusivity, and innovation. Join us in shaping the future of Healthcare.
Gallery
Healthee Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work in person from our New York Office twice a week on Mondays and Thursdays
